Managing your life insurance policy online offers convenience and immediate access to essential information. For Everlake Life Insurance policyholders, understanding the login process and recent administrative transitions is crucial. This guide provides detailed instructions on accessing your Everlake Life Insurance account and highlights important updates regarding policy administration.
Accessing Your Everlake Life Insurance Account
To manage your Everlake Life Insurance policy online, follow these steps:
- Identify Your Policy Administrator:
- Everlake Life Insurance policies are administered by different entities based on specific product types and recent transitions.
- Determine whether your policy is serviced by Transaction Applications Group, Inc. (TAG) or remains under Allstate’s administration.
- Accessing the TAG Customer Portal:
- If your policy has transitioned to TAG, you can access your account through the TAG Customer Portal.
- Visit the Everlake Life Customer Service page and click on “Access TAG Customer Portal.”
- Follow the prompts to log in or register for a new account if you haven’t already.
- Accessing Accounts Administered by Allstate:
- For policies still serviced by Allstate, log in through the Allstate My Account portal.
- Navigate to the Allstate My Account login page.
- Enter your User ID and Password to access your policy information.
Recent Administrative Changes
Everlake Life Insurance Company has undergone administrative transitions affecting policy servicing:
- Policy Migration to TAG:
- On November 25, select whole life products migrated from Allstate to Transaction Applications Group, Inc. (TAG), a subsidiary of NTT Data Services Holding Corporation.
- Migrated products include Whole Life Tribute, Whole Life II, and Whole Life (excluding specific plans such as 20-Pay Life and Young American).
- Policyholders received notifications regarding this transition, outlining new servicing procedures.
- Continued Allstate Administration:
- Certain policies, including specific whole life plans, continue to be administered by Allstate.
- Policyholders should use the Allstate My Account portal for online access.
Contact Information for Assistance
If you encounter issues or have questions regarding your policy, contact the appropriate customer service:
- Policies Serviced by TAG:
- Phone: 1-844-953-0347
- Fax: 1-833-636-0034
- Mailing Address:
- Everlake Life Customer Service
- P.O. Box 83328
- Lincoln, NE 68501
- Policies Serviced by Allstate:
- Phone: 1-800-366-1411
- Fax: 1-877-255-1329
- Mailing Address:
- Life Customer Service Department
- P.O. Box 660191
- Dallas, TX 75266-0191
Conclusion
Staying informed about the administrative aspects of your Everlake Life Insurance policy ensures seamless access and management of your account. By understanding the login procedures and recent transitions, you can effectively oversee your policy and address any concerns promptly.
FAQs
- How do I know if my policy is serviced by TAG or Allstate?
- Policyholders received a notification letter indicating the transition of their policy servicing to TAG. If you did not receive such a letter, your policy is likely still administered by Allstate. For confirmation, contact Everlake Life Customer Service.
- What should I do if I forgot my login credentials?
- For TAG-administered policies, use the “Forgot Password” option on the TAG Customer Portal login page. For Allstate-administered policies, utilize the “Forgot User ID or Password?” link on the Allstate My Account login page.
- Can I access my policy information via mobile devices?
- Yes, both the TAG Customer Portal and Allstate My Account are accessible through mobile browsers, allowing you to manage your policy on various devices.
- Are there any changes to my policy terms due to the administrative transition?
- No, the transition to TAG is solely administrative. Your policy terms, coverage, and benefits remain unchanged.
- Who should I contact for policy loans or withdrawals?
- For policies serviced by TAG, contact TAG Customer Service. For policies under Allstate administration, reach out to Allstate’s Life Customer Service Department.
